In this crash course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library.

Learn what they didn’t teach you in library school: how to be a library manager.

Transform your library culture and services by learning how to build and maintain a people-centered culture of belonging.

Build stronger relationships with your community by improving your customer service skills.

Learn foundational principles of agile leadership to enhance organizational flexibility, collaboration, and innovation. 

No library school? No problem. This course will cover the basics you need to succeed in your library.

Learn what they didn’t teach you in library school: how to be a library manager. 

Engage your community in fun and innovative ways by deepening your social media skills.

Learn practical ways to use AI tools to streamline work at your library in this introductory course. 

Learn to create library collections that are inclusive and reflect a diverse range of people, stories, and experiences.